Support & FAQs

Need help with JoyBow Loyalty App? Find common answers below.

Frequently Asked Questions

How do I collect visits?

Open the app, go to Scan, and scan the QR code at the counter. Each successful scan adds one visit.

When do I unlock a reward?

You unlock a free entrance to the playground after every 6 visits. Your progress is shown on the Home screen.

Why are my notifications not appearing?

Make sure Notifications are enabled in the app and system settings. In Expo Go, push behavior is limited compared with a production app.

How can I update my profile details?

Open Profile, then Account, and update the available fields.